Leadership Principles VOPM
1. Prioritize and delight the customer
Leaders focus on the customer experience as the starting point for everything they do. Every action is designed to impress and earn their long-term trust. Even though they are aware of the competition, their real obsession is to provide such excellent service that customers get truly amazed, the famous "Wow Service"; that's the goal that drives them every day.
2. Invent and push change
Leaders don't want to be like everyone else. They constantly challenge the status quo. They firmly believe that innovation arises not only from creating new products or services but also from their ability to continuously imagine and improve how we work. They are open-minded, knowing that learning comes from everywhere.
3. Act as owner of the company
Leaders think ahead and do not compromise long-term value for immediate benefits. Their commitment transcends the boundaries of their own team, acting in the interest of the entire company. They never hide behind the phrase "that's not my job".
4. Constantly learn and be curious
Leaders maintain an insatiable thirst for knowledge and continue learning ceaselessly. They exhibit an intrinsic curiosity to discover new opportunities and tools that can enrich their work and add significant value.
5. Sense of urgency and getting results
Leaders make things happen. More than just directing, they drive everyone to tackle challenges and achieve clear goals. They know that great ideas are useless if not put into practice. They are masters in the art of overcoming problems, always seeking the best way to move the company forward. They never lose sight of what they want to achieve and are committed to making what they set out to do a reality. They don't succumb to analysis paralysis; instead of getting lost in indecision, they act.
6. Austerity
Leaders are experts in optimizing resources; their ability to efficiently manage capital fosters creativity and the search for ingenious solutions. It is this creativity that opens doors to new avenues of innovation.
7. Add and elevate the company's level
Leaders always seek the best to join the team and are not afraid of someone knowing more than them. On the contrary, they know that this makes them better leaders and opens up more opportunities for advancement. They support everyone to grow and become leaders themselves, and are committed to developing their team.
8. Pursue excellence
Leaders are committed to acting with integrity and not settling for anything less than the best possible quality. They do not cut corners. They dedicate their efforts to ensuring that every task is performed at the highest level; if it cannot be done correctly, they don't do it. This demand for excellence is the same as they expect from other team members.
9. Earn trust
Leaders are humble and treat others with respect. They speak clearly and sincerely, ensuring that their words reflect their true intentions.
10. Courage to express and defend ideas
Leaders have their own mind and say what they need to say when they disagree. They are concerned about the organization's success, not what others might think.
11. Think big and act small
Leaders dream big and know how to share their dreams so that everyone is encouraged. They explain their ideas clearly and in a way that inspires others to join in. However, they are objective and know that practical decisions, set together, lead them to fulfill those grand visions.
12. Humility
Leaders are humble; they acknowledge their mistakes and that they are imperfect. They are open to others' ideas and perspectives. They are resilient to failure, taking it as an opportunity to grow and improve.
13. Master your area and make well substantiated decisions
Leaders deeply engage at all levels, paying attention to details and constantly reviewing. They maintain a healthy skepticism towards inconsistencies and make sure that they make well-informed decisions.
14. Intellectual integrity
A leader remains true to their principles, even when facing pressure to act otherwise. They actively seek different perspectives and are willing to change their viewpoint based on new evidence or stronger arguments, rather than clinging to outdated ideas out of pride or convenience.
15. Human sense
Leaders work every day to do things with human sense. They understand that beyond strategies and objectives, there is an impact on their employees, customers, and the community. They strive to create a work environment where respect, empathy, and well-being are the norm, not the exception. For them, the company's success is linked to the growth and satisfaction of its people, and they recognize that leading with compassion is essential for building a sustainable and harmonious organization.
